For Pin Club/Super Cute Box FAQ please see here.
Can I return my items?
Of course you can!As long as you return the item in it’s original condition we will give you a full refund wen we receive them back and checked them. Sorry postage isn’t refunded and you will have to pay for return postage.
What if my item is broken?
Send us in some photos so we can assess the damage. As long as it’s a manufacturing fault and not misuse we will be able to send you a replacement.
How do I change my address?
If you have already placed an order, drop us an email ASAP to get your address changed for that orde. Otherwise you can log into your account to change your address for future orders.
How do I cancel or change my saved payment methods
Log in to your account here to manage your saved cards.
Can I order if I live outside the UK?
Of course! Shipping is calculated at checkout but it should be around £3.50/$5
How long until my item arrives?
In stock (not Pre Orders) take 1-3 days to process and then shipping times are:
What do I do if I’ve waited the max time and haven’t received my order?
Check with your local post office or a neighbour, if you still haven’t received it drop us an email!
is there tracking?
unfortunately tracking is pricey here in the UK so we don’t offer it.
I pre-ordered an item, how long will it take?
All items bought in one order will ship together, this means any items purchased with a pre-ordered item will ship with that item in the month specified on the pre-ordered items description.
Do you want to collaborate?
Yes we do, get in touch!
Free shipping: UK over £12 | International over £50 Dismiss